FAQs

New to Child Care?

Leaving your child in the care of someone else can be a very overwhelming experience.

At Little Flyers we strive to make the process of enrolling your child engaging and informative, making you and your child feel comfortable and at ease. Building trusting relationships with each of our families is an integral part of our Centre beliefs. We offer free orientation sessions where our educators get to know your child’s routines, likes and dislikes, which gives you and your child a chance to become familiar with the Centre environment and the educators who will care for them.

Orientation

During a thorough tour of the Centre, our Centre Director has a chance to meet families one-on-one and give them an outline of Little Flyers’ philosophy and processes. Families will meet the educating team and can ask any questions they may have before the child's enrolment begins. This process is crucial to the beginning of our collaborative relationship.

First Day

What to Expect

Even after orientation, separation anxiety is completely normal, for both families and children! It is important however, that you remain calm, happy and excited about your child’s first day (even if you have to pretend!). Children will feed off your mood and emotion.  Families are welcome to call during the day to check on their children.  You can be sure that if your child is not settled, an educator will contact you.

What Our Educators Would Like You to Know

  • Communication is a crucial aspect of our day – please keep us updated with any changes in your child’s learning, development, health and home life.

  • Feel free to ask us questions or tell us any concerns.

  • We like it when you and your family show an interest in our educational Program – and love it when you get involved!

  • It is important for families to keep up to date with latest news, memos and events.

Parent and Community Involvement

At Little Flyers, we have an open door policy. Parents and families are welcome to pop in at any time. Families are encouraged to make suggestions and offer opinions on our educational program, Declaration of Intent, policies and even our menu. Educators love when families share aspects of their home culture with both staff and children. Sharing our culture makes our Educational Program richer.

Child Care Subsidy and Fee Schedule

Fee schedule information can be found in our Little Flyers Terms and Conditions. All booked days must be paid for.  This includes public holidays, sick days and holidays.

Child Care Subsidy (CCS) is a payment made by the Australian Government to assist families with the cost of child care. You will need to complete the Child Care Subsidy Assessment through your myGov account. For more information on this, please visit the Department Of Education - Child Care Package. Once you have provided the Centre with your Centrelink Customer Reference Number (CRN), the Centre will be able to process your CCS Enrolment. Once this has occurred, you will need to confirm your child’s enrolment at the Centre through your myGov account.

Please note – no CCS can be paid if your child is absent for their first or last booked day/s of care.

Discounts (see below) Sibling, Corporate, month in advance

We require two weeks’ notice to end a booking. Failure to give two weeks’ notice will result in two weeks being charged at full fees.

Can I Book Extra Days of Care

Any request for extra days will be considered. You will be notified either via phone or email to advise whether an extra day is available. Your normal daily fee will be charged to your account.

Priority of Care

The reason the Australian Government funds child care is to meet the needs of working Australian families, however sometimes the demand for Child Care is greater than the supply. In these cases, government funded services must work by the priority access guidelines.

Breastfeeding

Healthy lifestyles and good nutrition for each child is paramount. We welcome all families in to our Centres to continue breast feeding their child whilst in our care.  We have a specially designed breastfeeding nook where you and you can feed your child in comfort and privacy.

Pram Parking

We understand that many of our families will commute to the Centre on public transport and will need somewhere safe to store their child’s pram. Little Flyers have a dedicated pram parking zone to make drop off and pick up a smooth and convenient process for you and your child(ren).